Support

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How is Pogoplug a cloud for my mobile life?

Pogoplug provides you with a secure online space to store all of your personal content and instantly share and stream it to your mobile devices. With infinite expansion and the ability to store, stream and share everything right from your phone, Pogoplug is the only cloud you need for your mobile life.

How is Pogoplug Cloud different from other cloud storage services?

Pogoplug is the only cloud service made specifically for your mobile phone.  Pogoplug gives you 5GB of free cloud storage, enabling you to store, stream and share your files and media wherever you are.  Pogoplug is the only cloud storage solution that lets you share photos and videos taken on your phone seconds after you capture them—friends and family can watch your videos instantly!  If you ever need more storage, Pogoplug offers infinite expansion by letting you buy more online storage or host your own cloud with a Pogoplug device.  

I’ve heard of Pogoplug devices.  How do these devices work with my cloud?

Expand your cloud with unlimited online storage. Simply purchase a Pogoplug device, add storage and connect it to your network. Your cloud grows as big as you want. No fees, no limits. View expansion options.

How do I share with Pogoplug?

Instantly share anything in your cloud through email, Facebook, Twitter and Google+.  You can also create shared folders and privately collaborate with friends and colleagues.  Share your files instantly by signing into your Pogoplug account at pogoplug.com or using our free mobile apps.

How does Pogoplug work with my mobile phone or tablet?

Download Pogoplug's free apps for iPhone®, iPad® and Android™ to access all your files, photos, music and movies wherever you are.  Pogoplug automatically imports your phone's camera roll to your cloud so you can share the photos and videos on your phone instantly.  Let your friends and family view your photos and watch your videos seconds after you take them!

Are there file size restrictions?

There are no file size restrictions. As long as you have space in your cloud, you can upload files of any size.

What are compatibility requirements?

·      Supported Browsers: Microsoft® Internet Explorer 8/9, Mozilla® Firefox 8, Apple® Safari 5, Google Chrome™ 15

·      Operating Systems: Apple® Mac OS® 10.6.6 or above, Microsoft® Windows XP/7

·      Mobile Devices: Android (2.2 or above), iPhone, iPad (iOS 4.3 or above)

What if I need more than 5GB?

Pogoplug offers 5GB of free cloud storage. 30GB and 100GB of additional cloud storage are available for $4.95/month and $14.95/month, respectively.  Or host a private, unlimited cloud for no monthly fees by buying a Pogoplug device and connecting it to your home or office network. View expansion options.

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